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Troubleshooting

Find solutions to common Agntic issues.

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Account Issues

Try these steps:
  1. Check you’re using the correct email
  2. Reset password via “Forgot Password”
  3. Check spam for verification emails
  4. Clear browser cache and try again
Still stuck? Contact support@agntic.ai
  1. Check spam/junk folder
  2. Add noreply@agntic.ai to contacts
  3. Request a new verification email from login page
Verification links expire after 24 hours.
After multiple failed login attempts, accounts lock temporarily.Wait 30 minutes, then try again. Or reset your password.

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Agent Issues

If under 5 minutes: Normal. Wait for processing.If over 10 minutes:
  1. Refresh the page
  2. Check your internet connection
  3. Contact support if still stuck
The agent couldn’t be created. Common causes:
  • Network issue during interview
  • Temporary system issue
Solution: Create a new agent. If it fails again, contact support with the error message.
Check:
  1. Agent status is ACTIVE (not PAUSED)
  2. Channel is connected
  3. Phone number is correct
Try calling again. If still not working, contact support.
The voice is generated based on your Tenma interview.To change it:
  1. Go to agent settings
  2. Re-interview with Tenma
  3. Describe the voice you want differently

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Channel Issues

  1. Verify number is active in agent settings
  2. Wait 5 minutes after adding (provisioning time)
  3. Try calling from a different phone
Some VoIP services may have issues. Try a mobile phone.

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Billing Issues

  1. Check card details are correct
  2. Ensure sufficient funds
  3. Contact your bank if blocked
  4. Try a different payment method
Payment retries automatically. Update your card to resolve.
Usage updates every few minutes. If it’s been over an hour:
  1. Refresh the page
  2. Check the date range filter
  3. Contact support if still not updating

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Still Need Help?

Contact Support

Email us at support@agntic.ai with:
  • Your account email
  • Description of the issue
  • Screenshots if applicable