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Set Up 24/7 Phone Support

Create an AI agent that answers customer calls around the clock.
Time: ~15 minutes
Difficulty: Beginner
Prerequisites: Agntic account, approved agent

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What You’ll Build

A complete phone support system:
  • AI agent trained on your FAQs
  • Dedicated phone number
  • 24/7 availability
1

Create a Support Agent

If you don’t have an agent yet, recruit one with Tenma.Tell Tenma:
  • “I need a customer support agent”
  • Your business hours and policies
  • Top 5-10 FAQs customers ask
2

Add Phone Channel

Go to your agent → Settings → Add Channel → PhoneChoose:
  • Local number for local businesses
  • Toll-free for national reach
3

Configure Greeting

Set how the agent answers:
“Thank you for calling [Business]. How can I help you today?”
4

Test the Number

Call your new number from your phone.Ask questions your customers would ask. Make sure responses are accurate.
5

Publish Your Number

Add the number to:
  • Your website
  • Google Business profile
  • Business cards
  • Email signatures

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Best Practices

Let callers know they’re speaking with an AI assistant if required by your industry.
Configure voicemail or transfer for complex issues the AI can’t handle.
Review call logs weekly. Update agent knowledge based on common questions.

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What’s Next?

View Usage

Monitor your agent’s activity

Edit Agent

Customize your agent’s personality