Agent Status Pipeline
Track your agent’s status from creation to live operation.Status Overview
| Status | Meaning | Action |
|---|---|---|
| PENDING | Queued for processing | Wait |
| PROCESSING | Being built | Wait (2-5 min) |
| APPROVED | Ready, no channels | Add channel |
| ACTIVE | Live, taking calls | Monitor |
| PAUSED | Temporarily disabled | Reactivate when ready |
| FAILED | Error during creation | Check error, recreate |
Monitoring Agent Health
From the agent dashboard:- Calls handled — Total calls answered
- Average duration — Typical call length
- Minutes used — Billable time
- Last active — Most recent call
Pausing and Reactivating
To pause: Agent settings → Pause Agent To reactivate: Agent settings → ActivateTroubleshooting
Stuck in PENDING
Stuck in PENDING
Wait 5 minutes. If still stuck, refresh page. Contact support if persists.
FAILED status
FAILED status
Check error message. Usually resolved by creating a new agent.