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Agent Lifecycle

After you complete the Tenma interview, your agent goes through several stages before it’s ready to take calls.

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Status Flow

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Status Definitions

Duration: Seconds to 1 minuteYour agent is queued for processing. The interview data is being prepared for the AI systems.What to do: Wait. This stage is automatic.
Duration: 2-5 minutes typicallyActive work is happening:
  • Voice is being generated
  • Personality model is being built
  • Knowledge base is being indexed
What to do: Wait. You’ll see progress indicators.
Duration: Permanent (until you add channels)Your agent is ready! But it’s not taking calls yet because no channels (phone numbers) are connected.What to do: Add a channel to go live.
Your agent is live and taking calls on connected channels.What to do: Monitor usage and adjust as needed.
You’ve temporarily disabled the agent. Calls to connected channels will go unanswered or route elsewhere.What to do: Reactivate when ready.
Something went wrong during processing. This is rare.What to do: Check the error message. You may need to recreate the agent or contact support.

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Common Issues

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Agent Stuck in PENDING

If your agent has been PENDING for more than 5 minutes, something may be wrong.
Try:
  1. Refresh the page
  2. Check your internet connection
  3. If still stuck after 10 minutes, contact support

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Agent Shows FAILED

Possible causes:
  • Network issue during interview
  • Invalid input in the conversation
  • Temporary system issue
Solution: Try creating a new agent. If it fails again, contact support with the error message.

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Monitoring Agent Health

Once active, monitor your agent from the dashboard:
MetricDescription
Calls HandledTotal calls answered
Avg Call DurationHow long calls typically last
Minutes UsedBillable minutes consumed
Last ActiveWhen the agent last took a call